Service Department Objectives are to adhere to the following:
Commitment - Proven sales, service, and support staffs focused on meeting your needs both before and after the sale.
Variety - Providing a breadth of products and services, we are able to customize solutions to meet your unique needs.
Reliability - Factory-trained sales and service experts that are reliable and professional.
Experience - Office Concepts of MO technicians have a combined 150+ years of experience in the office technology industry.
Satisfaction - As a locally owned and family operated company, we have a vested interest in our customers’ utmost satisfaction.
At Office Concepts our service technicians are compensated on their product knowledge. They strive to repair equipment correctly the first time. By concentrating on the quality of our service, we believe fewer calls are generated. This helps reduce customer frustration and improve end-user productivity.
Office Concepts is the only vendor with a full-time Customer Support Representative dedicated to providing initial and on-going training to insure your staff’s proper utilization of the time saving and productivity enhancing features of these systems.
As part of our customer commitment, we provide tailored end-user training at the time of installation. You may also request additional training for new employees or advanced lessons to learn specific functions.
Since our beginning over 20 years ago, we’ve specialized in one thing: finding creative solutions for our customers’ office challenges. We do that by building relationships based on trust, experience, expertise, and an uncommon amount of common sense. Customers have learned to trust Office Concepts to help maximize their productivity and performance while saving the customer time and money.
We want your office performing at top efficiency, too. As part of the initial process, our trained sales staff will partner with you to help assess your needs and challenges and to understand your long and short-term goals. Working with you, we will create a cost-effective, tailored remedy suitable for your situation. The result: improved efficiency, smoother processes and reduced costs.
Our installation team promises timely delivery and coordinated installation of all your Office Concepts solutions. Our staff will work with you to schedule a convenient conversion date allowing your office to remain productive during installation. If you’d like, we can even arrange for removal and disposal of your old equipment.